LA Quinta Inn & Suites Reviews and Complaints

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LA Quinta Inn & Suites Reviews

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  • Wow AWESOME CUSTOMER SERVICE



    I have to say what a joy Melly and Joann were when I called them to help me do something special for my husband who was 1500 miles away for his birthday being away from home. They offered to go to the store get a cupcake and card and leave in the room for when he got back from work. Well they did more then that got him a beautiful personalized cake and a card with what I asked to be written in it. They have no idea how much this meant to me but so much more to my husband. This is one of my best experience of customer service ever!! I am a supervisor for a call center and we are all about... More...
    (Hotels)
    Cinbad17's Picture   Cinbad17    0 Comments   Comments
  • Example: not worth the money



    I have stayed at laquinta inns in manga cities.I have never stayed in one that is widest than the one at 1000 Thomas dr in panama city beach.They need a whole new cleaning crew.the restroom was awful it really smelled like dogs.the c rug need to be replace and also was not vaccumed had somebody operate fingernail on the floor.the covers on the bed didn't match.I had no choice but to stay because all other motels were booked.I will stay there again More...
    (Advertising)
    shjamis's Picture   shjamis    0 Comments   Comments
  • Needs Alot Of Improvement



    Went to check-in at 1:00pm on Dec27th.Was told room would not be ready till 3:00.Was watching maid servive go in and out of rooms cleaning.Got into my assigned room-103 at 3:45. Had been sitting outside in parking lot since 1:00.Finally went back to front desk.They told me room has been ready! I told her no it hasnt,she just got in there.Front desk told me they were sorry,that they were busy.NOT MY PROBLEM!!!!!.What made me so angry is I had timed my travel time to right around check-in time at 1300.I had a wedding rehearsal to go to at 5:00.HOW DID IT GO,IT DIDNT,I MISSED IT BECAUSE OF... More...
    (Hotels)
  • Needs Improvement In All Areas



    I stayed at the LaQuinta @Orlando International Drive 8300 Jamaican Ct,Orlando,fl from Dec 27th through Dec30th.Check-in time was 1300.I planned my arrival time to arrive pretty close to check-in time.I arrived at 1:10.I went to check-in and the lady at the front desk said it would not be ready till 3:00pm.I had a pet with me so I really couldnt go anywheres,so I parked my car outside of the room that i had been given which was 103.Now keep in mind I had a wedding rehearsal to attend @5:00PM.We are watching the maid service going from room to room the whole time we are in parking lot.It is... More...
    (Hotels)
    dblessil's Picture   dblessil    0 Comments   Comments
  • Terrible Service



    La Quinta, I'm giving you an opportunity to rectify this situation before I write another complaint to the better business bureau, as you have basically stolen money from me. You booked me in a room where construction would commence at 9:00am on the roof DIRECTLY ABOVE MY ROOM and this construction is so loud that earplugs would not suffice to keep the noise out. I paid money to SLEEP, and how arrogant can you be by expecting that I am out of the room by 9:00 am, as your front desk attendant so pompously responded to my complaint? At the very least, my stay here should be... More...
    (Hotels)
  • Complaint



    I recently stayed in the La Quinta Inn & Suites in Nashville, TN at 2345 Atrium Way on 8/2/10. I had a friend who is driving in from New York to pick me up and we are going to drive back up to New York, which is a 16 hour drive each way. My friend got in at 5 am. At 9:00am sharp, CONSTRUCTION begins on the roof of the hotel! We were in room 617, which was the highest floor at the hotel--the roof being directly overhead of us. There were hammers, saws, air blasters, electric sanders, and God knows what else going on simultaneously--and I don't think I have to explain how... More...
    (Hotels)
    clintgebert's Picture   clintgebert    2 Comments   Comments

LA Quinta Inn & Suites Reviews By Product


LA Quinta Inn & Suites Comments


Gissentaner says: (3 years ago)
 0
Just want to say GREAT staff at the LaQuinta in Clute/Lake Jackson.This crew go beyond their duty to take care of customers,Holly,Carmen,Ruth, their maintence man,laundry lady,cleaning ladies,can't remember all their names are outstanding.This is one of the older hotels not up to date yet but the staff is great ready to help with anything we need and answer questions we have even when i'm stressing.Just wanted to thank them for taking care of us,GREAT TEAM.



shjamis says: (4 years ago)
 0
I stay at laquinta in panama city beach 1000 Thomas drive.I love laquinta I always make laquinta my choice.But this one is the worest one I ever stayed at. I was trap because nothing else had any rooms.the restroom smelled awful just like dogs. the rugs were dirty and have been clean.the blankets on the bed didn't match.I will never stay there again.my little girl got sick and threw up outside the room door I cleaned it up the best I could and the cleaning staff knew about it and didn't come to clean it up more so it wouldn't smell.so don't waste your time or money here at this place




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